Privacy Policy

Effective Date: October 23, 2025

This Privacy Policy explains how KundliChat (“we”, “our”, “us”) collects, uses, shares, and protects your personal information when you use our website or mobile app (“Service”). By using KundliChat, you agree to the practices described in this Policy.

1. Information We Collect

We collect information to provide you with personalized astrology experiences and to maintain the security and performance of our services. The types of data we collect include:

Personal Information: Such as your name, gender, birth details, and contact information when you register or interact with astrologers.
Chat Data: Messages and questions you share during astrology chats or consultations to enable accurate responses and future reference.
Technical Data: Device identifiers, IP address, browser type, operating system, app version, crash reports, and analytics data for performance improvement.
Location Data: With your permission, we may collect your city or region to personalize horoscope and Panchang calculations.
Payment Data: Transaction details processed through Razorpay (we never store card, UPI, or banking details).

2. How We Use Your Information

To provide astrology chat, horoscope, and personalized recommendations.
To process payments and verify transactions through secure third parties like Razorpay.
To analyze usage patterns and improve app performance, UI, and content.
To send transactional emails, reminders, and important account updates.
To detect and prevent fraudulent activity or security threats.
To comply with legal and regulatory obligations.

3. Cookies and Analytics

We use cookies and analytics tools (like Google Analytics or Firebase) to understand user behavior, app crashes, and feature engagement. You may disable cookies in your browser, but some parts of the website may not function properly.

4. Sharing of Information

We may share your information in limited cases:

With trusted partners or service providers (like payment gateways and analytics providers) who help us operate the Service.
To comply with law enforcement or court orders.
To protect our legal rights, users, or the public from harm or fraud.
With astrologers on our platform, but only data necessary for your consultation.

5. Data Retention

We retain personal data only as long as necessary to provide services or as required by law. Chat data may be kept for record purposes or service improvement. You can request deletion anytime by contacting support.

6. Data Security

We implement encryption, firewalls, and secure server configurations to protect your data. While we take reasonable precautions, no online transmission is completely secure, and users are encouraged to avoid sharing sensitive financial or personal details during chat sessions.

7. Children’s Privacy

KundliChat is not intended for users under 13 years of age. We do not knowingly collect information from minors. If we become aware of such data, it will be deleted immediately.

8. Third-Party Links

Our website or app may include links to third-party sites. We are not responsible for their privacy policies or practices. Please review their policies before sharing any information.

9. Your Rights and Choices

Access, correct, or delete your personal data.
Withdraw consent for processing where applicable.
Request a copy of your data (where feasible).

To exercise these rights, contact support@kundlichat.in.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or services. The latest version will always be available on our website with the updated effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, you may reach us at:

Email: support@kundlichat.in
Address: Sambhal, Uttar Pradesh, India